Frequently Asked Questions

The following steps provides a shopping guide on
Step 1:
New customer create an account (Registration is 100% free)
Existing customer login and proceed to shop
Step 2:
Select the item and quantity you want to purchase
Fill out your correct information to proceed
Checkout to payment or Fund your e-wallet to make payment
Step 3:
Upon successful payment
For Cards (Your PIN and Serial No will instantly display on the web page)
For Airtime (You will receive instant top-up on your MTN, GLO, AIRTEL, ETISALAT, VISAFONE prepaid account balance)
For Physical products (Your shipment will be delivered next day and a payment receipt sent to your email address)

If you require any further information or assistance on this, please call any of our 24/7 helplines: 08036240369, 08124046686.

Enjoying Shopping !

We accept three major types of debit/credit cards (Mastercard, Visa, Verve.), as well as cheque (all cheque should be made payable to "Great KenNet ICT Co. Nig Ltd"), wire transfers (for international customers only), and direct bank deposit (Zenith, Diamond Bank Plc) for payment of physical products. Also, when placing an order with a cheque or wire transfer, please be sure to add the appropriate shipping and handling cost.
Yes, of course! If you want to pay with cash, just contact us and let us know what you want. Then you can make direct bank deposit to our (Zenith or Diamond) bank account and you will have your order delivered once we can confirm your payment. If you'd like to shop directly through our online store (without contacting us) items can only be paid for with debit or credit cards.
Yes, we use '3D Secure Socket Layer' (SSL) technology to process your payment and ensure your details are safe. Any information you submit for payment authentication on our website will be securely passed to your bank for verification. No information will be captured, stored or viewed on MYCYBERTELLER website.
We can either ship directly to your door-step or to any Pick-up locations across Nigeria. For a full list of our Pick-up locations contact >>> MyCyberteller Direct: 0803-624-0369.

You should adjust the security settings of your browser. To do this, please follow the steps below:

For Internet Explorer:

Click Tools.
In the drop down selection menu, select Internet Options.
Click the Security tab.
Click the "Security level for this zone" and adjust it to custom level.
Scroll down the settings to the scripting box.
Select "Enable" in the Active Scripting and Scripting of Java Applets box.
Click OK.
Click Internet Options and then OK again to accept the settings.

Mozilla Firefox:

Click Tools.
In the drop down selection menu, select Settings.
Click the Content tab.
Check Enable JavaScript and enable Java.
Click OK.

Google Chrome:

On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
In the "Settings" section click on the "Show advanced settings..."
Under the the "Privacy" click on the "Content settings..."
When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript(recommended)".
Click on the "OK" button to close it.
Close the "Settings" tab.
Click on the "Reload this page" button of the web browser to refresh the page and continue shopping.
Kindly, fill-out our contact us form, email or call any of our 24/7 helplines: 08036240369, 08124046686. You may also find us on social network @
Remember, you have the ability, sole mandate and the right to ask questions, because we care about your business. - Customer Support Team @!